Shipping & FAQ
Out of Stock, Coming Soon, On Order - what's that all about?
As we work with "small batch" producers we may run out of stock on certain items. However, our partners have assured us that they will be able to re-stock us within a matter of days.
Our aim is to try and keep the site fully stocked at all times but just remember - "good things come to those who wait"
Out of Stock - this may mean that either our stocks have depleted or the producers stocks have. But fear not, they don't take long to get them back up to order level.
Coming Soon - we have confirmed agreement to list goods from the producer and are just waiting on confirmation of an availability date.
On Order - stocks are low and we have reordered the product with our suppliers (2-3 day turn around time).
Pre Order - some products are very much in demand so we won't always have a large amount of stock. However, you can contact us to "pre order" your product and that way you are guaranteed to get yours when the stock gets delivered
How do I place an order?
Ordering is simple, once you have found the product you want, add it to your shopping cart and follow the step by step instructions. Payments are processed via PayPal or Square but don't worry you don't need to have an account with them. All you need is a credit or debit card.
Payment and Shipping
At Crafty Connoisseur we use Square and PayPal for our payment processing, fully secure and very reliable and you don't need to have a paypal account. Our shipping is based on a flat UK rate of £4.95 with a 2 to 4 business days delivery time.
We have happy to announce that we have recently added the ability for German and French customers to shop via our online store. We can ship up to 30Kg to Germany and France using DHL for a flat rate of £20.
We are happy to provide a quote for shipping to other regions outside the UK but please note that all "non UK" duties and taxes are the responsibility of the customer residing in the destination country.
The following polices may be found at our checkout page.
Terms & Conditions
Shipping & Refunds
If you have a query that is not answered here, please contact us using the form on the contact page.